Privacy policy
This privacy policy explains how AREXAM (arexam.com) collects, uses, shares, and protects your personal information when you use our website and services. By using AREXAM, you agree to the practices described in this policy.
1. Who we are
AREXAM is an independent online study platform that provides exam-style practice questions, explanations, flashcards, and related study resources for candidates preparing for the ARE 5.0.
AREXAM is not affiliated with, endorsed by, sponsored by, or officially connected to NCARB, AIA, Prometric, or any architectural licensing board.
2. Information we collect
We collect information you provide directly and information collected automatically when you use the site.
Information you provide:
- Name and email address when you create an account
- Account login information needed to access your purchased content
- Payment-related information when you make a purchase
- Communications you send to us by email or support request
Payment information:
Payments are processed securely by Stripe. AREXAM does not store your full card number, CVV, banking details, or complete payment credentials. Stripe may provide us with limited payment confirmation, customer, transaction, or subscription-related information needed to manage your purchase and access.
Information collected automatically:
- IP address, browser type, device type, and general technical information
- Pages visited, time spent on the site, and basic usage activity
- Cookies and analytics data, including Google Analytics if enabled
- Quiz, flashcard, progress, or content access data if those features are available in your account
3. How we use your information
We use your information to:
- Create and manage your account
- Process your purchases and provide access to content
- Display your purchased divisions, quizzes, flashcards, and study resources
- Track your quiz, flashcard, or study progress if those features are available
- Send important account, purchase, access, or service updates
- Respond to your questions, support requests, or technical issues
- Improve the performance, usability, security, and reliability of the site
- Prevent fraud, unauthorized account sharing, or misuse of AREXAM content
- Comply with legal obligations
4. What we do not do
We want to be clear about how your information is not used:
- We do not sell your personal information
- We do not share your personal information with advertisers
- We do not use your personal information for behavioral advertising
- We do not sell or rent user lists to third parties
- We do not send marketing emails unless you choose to receive them
5. How we share your information
We share your information only as necessary to operate AREXAM, provide services, process payments, maintain security, or comply with legal obligations.
- Stripe — payment processing and transaction management
- Google Analytics — site usage analytics, if enabled
- Website hosting and technical providers — website operation, storage, security, and performance
- Legal compliance — if required by law, court order, legal process, or to protect our rights
- Business transfers — if AREXAM is involved in a merger, acquisition, sale, or transfer of assets
6. Cookies
AREXAM uses cookies and similar technologies to keep you logged in, manage your session, remember account-related settings, improve site performance, and understand how the site is used.
You can disable cookies in your browser settings, but some features of the site may not work correctly without them, including account login and access to purchased content.
7. Data retention
We retain your personal data for as long as your account is active or as needed to provide services, maintain records, resolve disputes, enforce our terms, prevent fraud, or comply with legal obligations.
If you request deletion of your data, contact us at [email protected]. We aim to process deletion requests within 14 business days, unless we are required to retain certain information for legal, security, tax, accounting, or fraud-prevention purposes.
8. Data security
We use reasonable technical and organizational measures to protect your personal data, including secure payment processing through Stripe and reasonable safeguards for account access and site security.
However, no method of transmission over the internet or electronic storage is 100% secure. Use the site at your own risk and contact us immediately if you believe your account or personal information has been compromised.
9. Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your account or personal data
- Withdraw consent where processing is based on consent
- Ask questions about how your personal information is used
To exercise any of these rights, contact us at [email protected]. We aim to respond within 14 business days.
10. Children’s privacy
AREXAM is intended for adults preparing for professional architectural licensure exams. We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has created an account or provided personal information, we will take reasonable steps to delete that information.
11. Third-party links
AREXAM may include links to third-party websites, services, or resources. We are not responsible for the privacy practices, content, or policies of those third parties. You should review their privacy policies before providing personal information to them.
12. Changes to this policy
We may update this privacy policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we may provide additional notice, such as by email or site notice.
Continued use of AREXAM after changes are posted means you accept the updated policy.